Shipping Policies

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care +86 13192361019 or Contact us, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Shipping Partners

We use Fedex, Aramex to ship our products to your destination as available during checkout and chosen by you. We also can ship through EMS Speed post on special request to remote locations, if you think that our shipping partners does not have coverage or served you improperly. HOWEVER, WE CAN’T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.

Shipping Time / Delivery Time

We make our best efforts to ship your order within same day of the order. 99% of our orders are shipped with in 48 Hours. We ship on week days (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY Orders placed before 4.00 PM will be shipped on the same day except on Sundays and Public Holidays.

Shipments through Fedex / Aramex, if created before 04:00 PM will be picked up by them on the same day. Otherwise, the shipment will be picked up only on the next day.
Please plan your order allowing sufficient time for the delivery instead of last minute orders.

Guarantee/Warranty

All items are delivered with standard warranty of minimum 7 Days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case ,we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

To the product need to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace ,we will provide the full refund.

Return Applicability

Please note for the following cases consumers can request return item(s):

1. Item(s) have no defective parts, no artificial breakdowns, no destroy in package, accessories, user manuals or have not been activated yet within 7 days (including working days and weekends) since received.
2. Item(s) are found with obvious defective parts and have not been used yet within 7 days (including working days and weekends) since received. 3. From the date of receipt of the package within 14 days, without justifying the reason for the return

Items Are Missing From My Order, What Can I Do?

Possible reasons:
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments.
Dante made a mistake: On rare occasions an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service, including your order number and a copy of the parcel declaration.

I received an incorrect item.

1. Please contact us by telling the order number and the details you received.
2. Our Customer Service team will respond to you within 24 hours.
3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us .If Pincode have facility for reverse pickup we will arrange the pickup.
4. Once we receive the incorrect item, we will begin processing the correct item for you.

An item was damaged during shipping.

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.

Item is not as described.

If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.

Exceptions for Returns

Please note for the following cases Dante has the right to refuse consumers to return items.
1. Consumers did not require the delivery staff to return item(s) on receipt of defective item(s).
2. Any return request that beyond 7 days (including working days and weekends) starts from the date consumers receive item(s).
3. Any artificial breakdowns or unauthorized modification on items.
4. Consumers are unable to provide verified ordering provement from Dante, or artificially change order details.
5. Consumers artificially tear or alter item logos, series No. or waterproof signal etc.
6. Item broken due to force majeure (natural disasters etc.).
7. Any breakdowns of operations or set-ups that are not followed by product user manuals.
8. Item(s) have not been sent out within 7 days (including working days and weekends) after we have confirmed return request with consumer.
9. Item(s) were activated beyond 30 days (including working days and weekends) after receiving.

How to Return Items

Step 1: Please firstly contact our customer service via email sally.dangjie@gmail.com
Step 2: Please mark the order number, your phone number and write down "Return" on the package. You should also let us know the tracking number after you have sent it out.
Step 3: We will arrange reshipment after receiving your returned items. Or we will send back your money to your bank within 10 working days upon we have confirmed your refund request. Please contact your bank for your order refund follow-ups. Please contact us for any further issues about returns through email sally.dangjie@gmail.com